The purpose of these General Terms and Conditions (hereinafter: GTC) is to comprehensively regulate the use and conditions of the services provided by Hello Wood Resorts Limited Liability Company (hereinafter: Service Provider), including the accommodation services of the KAPOLCSI SZIKLÁK apartments (hereinafter: Accommodation/Service) and other related services provided by the Service Provider. It also governs the use of the booking system and webshop available on the Service Provider's website www.hellowoodresorts.com (hereinafter: Website).
The application of this GTC does not preclude the formation of special or individual agreements with travel agencies, travel intermediaries, travel organizers, or other persons or partners who cooperate with the Service Provider in the long term for the sale and promotion of the services provided by the Service Provider.
By ordering the services provided by the Service Provider through the website or by any other available means, a contract is established between the Service Provider and the user of the services (hereinafter: Contracting Party) for the use and provision of the services under the terms defined by this GTC. The contract is a distance contract concluded in Hungarian, not written, and its content can be retrieved and accessed subsequently from the booking system, but it is not filed by the Service Provider and does not refer to a code of conduct.
The Contracting Party, by placing an order on the website, simultaneously accepts the contractual terms defined by this GTC, agrees with all its provisions, and acknowledges it as binding.
The Service Provider explicitly draws the attention of the Contracting Party to the fact that the acceptance of the order is valid only if the Contracting Party accepts and acknowledges the provisions of this GTC as binding upon them at the latest when sending the order, by ticking the checkbox designated for this purpose in the booking system or webshop.
Upon the written request of the Contracting Party and/or Guest – sent via email or through the Service Provider's booking system available on the Website – the Service Provider will send an offer to the Guest within 36 hours of receiving the request. If the actual order is not received in writing from the Guest within 48 hours from the transmission of the offer, the Service Provider is released from the offer's binding nature.
The request for an offer sent via email or through the booking system available on the Service Provider's Website must include the name, address, and email address of the guest(s), the exact arrival and departure dates, the type of apartments selected, and the specific services requested.
The Guest must respond to the Service Provider's offer with a written order within 48 hours. If the Guest wishes to book multiple dates, a separate written order is required for each date. If the Guest submits a booking for multiple dates in one order, the Service Provider does not guarantee fulfillment of the bookings and is not liable for any disadvantages or damages resulting from such an irregular order.
The service contract is established upon the Service Provider’s written confirmation of the properly submitted order – booking – by the Guest. Accordingly, the contract between the parties is deemed to be an unwritten contract upon the written confirmation of the order – booking.
The Service Provider explicitly informs the Contracting Party and the Guest that the service can only be demanded from the Service Provider after the electronic confirmation of the booking, which also serves as the confirmation of the accommodation booking.
The Service Provider informs the Contracting Party and/or Guest that the confirmation is considered delivered when it becomes accessible to the recipient. The Service Provider bears no responsibility if the confirmation email does not reach the Contracting Party due to an incorrect email address provided or due to the recipient's mailbox being full.
An orally communicated order and/or modification of an order is only considered accepted by the Service Provider and binding if it is confirmed in writing by the Service Provider. The content of the established or modified service contract can only be clearly determined based on the written confirmation by the Service Provider.
The Service Provider is not obligated by any verbal confirmation of an order or order modification, even if the order and/or modification was submitted in writing by the Guest.
The service contract between the Service Provider and the Guest for the use of the services ordered by the Guest is established for a fixed term – corresponding to the period confirmed in writing by the Service Provider.
If the Guest decides before the expiry of the fixed term not to use the services provided by the Service Provider or does not arrive on the scheduled arrival date, and has not canceled the services ordered under the conditions specified in this GTC – regardless of whether the use of the ordered services has begun – the Guest is obligated to pay the full price of the services to the Service Provider. The Service Provider is entitled to demand full payment for the ordered services and may make the affected accommodation and services available for booking by other guests for the period not used by the Guest.
If the Guest decides before the end of the fixed term to extend the use of the services provided by the Service Provider beyond the fixed term specified in the confirmed order, this constitutes a modification of the order. The Guest must notify the Service Provider at least one day before the end of the fixed term, pay the Service Provider for the order, and upon the Service Provider’s written confirmation, a written modification of the service contract is established between the parties.
Modification of the service contract is only possible through a written mutual agreement between the Contracting Parties.
The Guest undertakes to inform the Service Provider in writing at least 48 hours before the start of the service about any cancellation, modification, or any other changes to the services ordered.
The Guest/Contracting Party can cancel the service without penalty if the cancellation is communicated in writing to the Service Provider at least 30 days before the arrival date.
For cancellations made in writing between the 29th and 14th day before the arrival date, the Service Provider charges a penalty of 50% of the service fee. For cancellations made within 13 days before the arrival date, the penalty is 100% of the service fee.
Cancellation terms for group or individual bookings are determined individually.
The Service Provider reserves the right to withdraw from fulfilling the services ordered and confirmed by the Service Provider by the 30th day before the start of the service by sending a written statement to the Guest, along with the simultaneous refund of any advance payment made by the Guest in cash or returning the advance payment to the SZÉP card in the case of an advance payment made via the SZÉP card.
Cancellation terms for group or individual bookings are determined individually.
The Service Provider reserves the right to establish different individual conditions for its specially conditioned products and services – particularly promotional offers – group travel, or events.
Late check-out is possible based on prior written agreement (via email to @email), subject to availability. The fee for late check-out until 12:00 is 20,000 HUF/room, payable in advance by bank transfer or on-site by credit card. Failure to check out by 10:30 will result in an automatic extra charge of 20,000 HUF.
Additional Services and Gift Vouchers
In addition to operating the booking system on its website, the Service Provider runs a closed online store for other services directly related to the accommodation services, which can be ordered by the Contracting Party and/or the Guest independently of the time of using the accommodation but no later than 7 (seven) days before arrival. This store also allows the purchase of so-called single-purpose gift vouchers issued and accepted by the Service Provider.
Provisions Related to Hello Wood Resorts Gift Vouchers
The Service Provider offers the purchase of Hello Wood Resorts Voucher gift vouchers (hereinafter referred to as Gift Vouchers) in various denominations through the online store available on its website. The available denominations of the Gift Vouchers are determined in advance by the Service Provider, and currently, custom value gift vouchers are not available. Gift Vouchers qualify as cash substitute payment instruments, cannot be exchanged for cash, and if redeemed for a product and/or service of lesser value, the remaining amount will be forfeited. Gift Vouchers can be purchased in the online store operated by the Service Provider and are issued electronically. The nominal value of the Gift Vouchers equals the amount indicated on the voucher. When redeeming the Gift Voucher, the corresponding nominal value is deducted from the purchase value. Gift Vouchers issued by the Service Provider can be redeemed within 8 (eight) months from the date of purchase, exclusively for booking, ordering services, or purchasing products on the Service Provider's website, including bookings for dates beyond the voucher's validity period. The Service Provider reserves the right to refuse the use of Gift Vouchers presented after this period. To redeem a Gift Voucher, the unique serial number must be entered into the "Coupon Code" field on the Service Provider's website during the order process, followed by clicking the "Redeem" button. Multiple Gift Vouchers can be used for a single booking/purchase. If the value of the redeemed Gift Vouchers exceeds the total value of the ordered services, the difference is forfeited and cannot be claimed back by the Contracting Party and/or the Guest. Each Gift Voucher can be used only once.
Mandatory Elements of the Gift Voucher:
By purchasing the Gift Voucher, the buyer or the Guest accepts the rules for issuing and using the Gift Voucher as set out in this GTC.
The Gift Voucher can be freely transferred to anyone. The holder of the voucher is considered the owner and the one who uses it, and the Service Provider does not check the legitimacy of its use. The same rules apply to purchasing products and using services as when using cash.
Provisions Related to the Online Store
The Service Provider operates a closed online store on its website for ordering additional services directly related to the accommodation service. In the online store, the Contracting Party and/or the Guest (hereinafter referred to as the Contracting Party) can order services directly related to the accommodation service without the need for registration. When ordering services available in the online store, the Contracting Party provides the Service Provider with personal data, contact details, and billing information necessary for the performance of the service and legal obligations, such as issuing an invoice. Data managed by the Service Provider: the Contracting Party's surname and first name, company name, address or registered office, phone number, email address, and booking ID. The use of the online store and the ordering of services is possible after the explicit acceptance of the GTC and the Privacy Policy. The Service Provider notifies the Contracting Party of the success of the order through a message on the website and a confirmation email sent to the provided email address. The Contracting Party can select the desired product and choose from the available payment methods in the online store. By purchasing in the online store, the Contracting Party acknowledges and accepts the provisions of the GTC and the Privacy Policy as binding. The Contracting Party is fully responsible for any potential damages arising from data entry errors, false data provision, or failure to update data in case of changes.
Range of Products and Services Available for Purchase
In the online store, the Service Provider offers the possibility to order additional services directly related to the accommodation service. Detailed descriptions are provided for each product and service available in the online store. The Service Provider ensures that the products available and services that can be ordered in the online store are of excellent quality, obtained exclusively from verified partners, and always original. The Service Provider prepares/takes pictures of the products in the online store with the utmost care, but the images are for illustration purposes, and the appearance and packaging of the products may differ from what is seen on the website. The Service Provider expressly informs the Contracting Party and the Guest that alcoholic beverages are sold and served only to persons over 18 years of age. The Service Provider may request proof of age in case of doubt. If age cannot be adequately verified, the sale or service of the product will be refused.
Order Process
Orders can be placed without prior registration, exclusively through the online store operated by the Service Provider, accessible on the Service Provider's website, and only electronically. Orders placed by phone, fax, postal or electronic mail will not be accepted by the Service Provider. The Service Provider also communicates order-related information electronically to the Contracting Party. During the order process, the Contracting Party selects the desired product(s) or service(s) in the online store, views the description, checks availability and price. After selecting the product, the Contracting Party places it in a virtual shopping cart by clicking the "Add to Cart" button. By clicking the "Cart" button, the Contracting Party can review the products in the cart, their quantity, and total cost. The Contracting Party can return to the product page by clicking the "Continue Shopping" button, update the cart with the "Update Cart" button, or delete items by clicking the "X" button next to each item. By clicking the "Proceed to Checkout" button, the Contracting Party can enter billing information, review the order, choose a payment method, apply a coupon code or promotional code, and finalize the order by clicking the "Submit Order" button. During the finalization of the order, the Service Provider provides information about the essential characteristics of the selected product(s), their total price (including VAT), any additional costs, and the shortest period for the Contracting Party to fulfill the payment obligation according to the chosen payment method. The system allows the Contracting Party to review and modify these details before submitting the order. By submitting the order, the Contracting Party acknowledges and accepts the information provided by the Service Provider. The order data, including the range and quantity of products, their value, and payment method, are reviewed and finalized by the Contracting Party before submitting the order by clicking the "Submit Order" button. The Service Provider emphasizes that by clicking the "Submit Order" button, the Contracting Party incurs a payment obligation for the ordered product(s) and service(s). The Service Provider will confirm the acceptance of the order as soon as possible, but no later than 48 hours. Upon receiving the order, the Service Provider will verify its feasibility and confirm it within 48 hours via email. The Service Provider guarantees the price for the confirmed order. If confirmation is not received within 48 hours, the Contracting Party is released from the obligation of the offer or contract. The order and confirmation are considered received when they become accessible to the recipient. The Service Provider is not liable if the confirmation does not reach the Contracting Party due to an inaccurate email address or a full email inbox. The Service Provider provides effective and accessible technical means for the Contracting Party and/or the Guest to identify and correct data entry errors before submitting the electronic order. If the ordered product is not available after ordering or cannot be sourced within the indicated period, the Service Provider reserves the right not to accept the order, and no contract is formed between the Contracting Party and the Service Provider. The Service Provider will inform the Contracting Party and refund any pre-paid amounts within 30 (thirty) days. The Service Provider reserves the right to modify the service, the range of products available in the online store, and their prices at any time. The Service Provider informs about any discounts or promotions, including their conditions and duration, in an accessible form on the website. The conditions of promotions apply to orders placed during the promotion period. Considering that the products and services available in the Service Provider's closed online store are directly related to the accommodation service provided by the Service Provider, they are fulfilled at the time of the Guest's arrival at the selected and booked apartment. The Service Provider explicitly informs the Contracting Party and the Guest that the products available in the closed online store are not delivered or shipped to any other address but are provided exclusively as an adjunct to the accommodation service at the accommodation operated by the Service Provider. Payment for products and services available in the online store can be made via bank transfer or online credit card payment through the platform provided by the Service Provider. The provisions regarding the available payment methods and their procedures are set out in this GTC. The Service Provider issues an electronic invoice for the products and services based on the order submitted and confirmed electronically and sends it via email to the Contracting Party. The prices of products and services in the online store are indicated in Hungarian forints, including VAT. The Service Provider is entitled to modify the prices of products and services unilaterally at any time.
Warranty Statutory Warranty The Service Provider provides continuous and adequate information about the products and services available and orderable in the online store, their characteristics, and the accommodation services provided by it. The products must be suitable for the purposes for which other products of the same type are usually used, they must possess the quality usual for products of the same type and which the Contracting Party may expect, and they must possess the properties specified in the description provided by the Service Provider, which is accessible in the online store. The Service Provider is liable for defective performance (statutory warranty). In case of defective performance by the Service Provider, the Contracting Party and/or the Guest may submit a complaint, and may communicate their complaint to the Service Provider through any of its contacts, in writing or personally at the reception. Under what circumstances can the Contracting Party and/or the Guest exercise their statutory warranty rights? In case of defective performance by the Service Provider, the Contracting Party and/or the Guest may assert a statutory warranty claim against the Service Provider in accordance with the rules of the Civil Code. What rights entitle the Contracting Party and/or the Guest based on their statutory warranty claim? They may choose to assert the following statutory warranty claims: They may request repair or replacement, except if the fulfillment of the chosen claim by the Guest is impossible or would result in disproportionate additional costs for the Service Provider. If repair or replacement was not requested, or could not be requested, they may demand a proportionate reduction of the consideration, or the Guest may rectify the defect at the expense of the Service Provider, or have it rectified by another, and in the final instance, withdraw from the contract. They may switch from their chosen statutory warranty right to another, but the Guest shall bear the cost of the switch, unless justified, or the Service Provider has given reason for it. Within what deadline can the Guest assert their statutory warranty claim? The Guest is obliged to notify the defect immediately after its discovery, but no later than within 2 (two) months from the discovery of the defect. Please note that beyond the two-year limitation period from the performance of the contract, the Guest may no longer assert their statutory warranty rights. In the case of used goods, this period is up to one year at most. Against whom can the Guest assert their statutory warranty claim? The Guest may assert their statutory warranty claim against the Service Provider. What other conditions must be met to assert their statutory warranty rights? Within six months from the performance, there are no other conditions for asserting statutory warranty claims beyond notifying the defect, if the Guest proves that the product or service was provided by the Service Provider. However, after the expiration of six months from the performance, the Guest must prove that the recognized defect already existed at the time of performance. Product Warranty Under what circumstances can the Guest exercise their product warranty rights? In the case of a movable thing (product), the Guest may choose to exercise their rights as defined in point 1, or assert a product warranty claim. What rights does the Guest have based on their product warranty claim? As a product warranty claim, the Guest may only request the repair or replacement of the defective product. Under what circumstances is the product considered defective? The product is considered defective if it does not meet the quality requirements in force at the time of placing on the market, or if it does not have the properties specified in the description provided by the Service Provider. Within what deadline can the Guest assert their product warranty claim? The Guest may assert their product warranty claim within two years from the date of placing on the market by the Service Provider. After this deadline, they lose this entitlement. Against whom and under what other conditions can the Guest assert their product warranty claim? They may assert their product warranty claim only against the manufacturer or distributor of the product. In the case of asserting a product warranty claim, the Guest must prove the defect of the product. Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations? The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that: they did not manufacture or market the product in the course of their business activities, or the defect was not recognizable according to the state of science and technology at the time of placing on the market, or the defect of the product arose from the application of legislation or mandatory regulatory requirements. It is sufficient for the manufacturer (distributor) to prove one reason for exemption. Please note that for the same defect, statutory warranty and product warranty claims cannot be asserted simultaneously. However, upon successful assertion of a product warranty claim, the Guest may also assert their statutory warranty claim against the manufacturer (distributor) for the replaced product or repaired part. Right of Withdrawal or Termination Entitled to the Consumer A Guest qualifying as a consumer is entitled to withdraw from the contract without justification within 14 (fourteen) days. Similarly, in the case of a contract for the provision of services, if the performance of the contract has begun, the Guest is entitled to terminate the contract without justification within 14 (fourteen) days. The Guest may exercise their right of withdrawal by making a clear statement to this effect or by completing the standard form provided for this purpose by law (attachment). The withdrawal/termination deadline (i) in the case of a contract for the provision of services, expires 14 days after the conclusion of the contract, (ii) in the case of a contract for the sale of goods, expires 14 days after the day on which the Guest or a third party other than the carrier designated by the Guest takes possession of the goods; (ii) in the case of the provision of several goods, expires 14 days after the day on which the Guest or a third party other than the carrier designated by the Guest takes possession of the last goods; (iii) in the case of a contract for the provision of a product consisting of multiple items or parts, expires 14 days after the day on which the Guest or a third party other than the carrier designated by the Guest takes possession of the last item or part. If the Guest wishes to exercise their right of withdrawal/termination, they must send their statement of withdrawal/termination to one of the contact details specified by the Service Provider in this GTC (by post, fax or electronic mail). The Guest exercises their right of withdrawal/termination within the deadline if they send their statement of withdrawal/termination before the deadline expires. Effects of withdrawal/termination If the Guest withdraws from the contract, the Service Provider shall refund without delay, but no later than within 14 days from the date of receipt of the Guest's withdrawal statement, all consideration received from the Guest. In effecting such a refund, the Service Provider shall use the same payment method used in the original transaction, unless expressly agreed otherwise by the Guest; the Guest shall not incur any additional costs due to such a refund method. If the Guest requested that the provision of services commence within the withdrawal period, in the event of withdrawal, the Guest shall reimburse the Service Provider for the amount proportionate to the services performed up to the date of termination of the contract. Similarly, the Service Provider shall refund to the Guest the part of the consideration provided by the Guest that exceeds the consideration for the services provided by the Service Provider. Given that the products available in the closed online store operated by the Service Provider can only be used in connection with the accommodation services provided by the Service Provider and are related to them, and the Service Provider does not provide their transport, the question of returning the product and its cost does not arise. The Service Provider expressly informs the Guest that they are not entitled to the right of withdrawal/termination, inter alia: (a) in the case of a contract for the provision of services, after the entire service has been performed, if the business has commenced performance with the express, prior consent of the consumer, and the consumer has been informed that they will lose their right of termination after the full performance of the service; (b) in the case of a product or service, the price or fee of which depends on fluctuations in the financial market beyond the control of the business, even during the period open to the exercise of the right of withdrawal; (c) in the case of a product not prefabricated and manufactured according to the consumer's instructions or explicit request, or in the case of a product that is clearly tailored to the consumer's personal needs; (d) in the case of perishable or rapidly deteriorating products; (e) in the case of a sealed product that cannot be returned after opening due to health or hygiene reasons; (f) in the case of a product that, by its nature, becomes inseparably mixed with other products after delivery; (g) in the case of alcoholic beverages, the actual value of which depends on market fluctuations beyond the control of the business, and the price of which was agreed by the parties at the conclusion of the purchase contract, but the performance of the contract takes place only after the thirtieth day from the conclusion; (h) in the case of a business contract where the business visits the consumer at the express request of the consumer for urgent repair or maintenance work; (i) in the case of sound or visual recordings, and digital content provided on a non-tangible medium, if the business has commenced performance with the express, prior consent of the consumer, and the consumer has simultaneously consented to their knowledge that they will lose their right of withdrawal after the commencement of performance. Considering the contract for accommodation services provided by the Service Provider - which always comes with a specified performance deadline between the parties, and the characteristics of the products and services made available by the Service Provider through the online store, which are typically perishable, or maintain their quality for a short period, and sealed products that cannot be returned after opening for health or hygiene reasons, the Contracting Party and the Guest are not entitled to the right of withdrawal/termination under the law as defined by these GTC.
Method and Conditions of Using the Service
The Guest may start and occupy the ordered services, as confirmed in writing by the Service Provider, between 15:00 and 18:00 on the day of arrival ("check-in"), and must vacate the apartment by 10:00 on the day when the specified period expires ("check-out"). If the Guest wishes to occupy the apartment he/she ordered and intends to use before the check-in time on the day of arrival, this is possible subject to a surcharge and availability. If the Guest is expected to arrive after 18:00, they must notify the Service Provider in advance. The Service Provider does not allow pets to be accommodated or brought in. The Service Provider is entitled to terminate the service contract with immediate effect or refuse to provide the service if:
Provision of Services
If, due to any temporary reason attributable to the Service Provider, they cannot provide the ordered services, they are obliged to ensure the accommodation of the Guest. In this case, the Service Provider is obliged to:
Rights and Obligations of the Guest
Under the service contract between the parties, the Guest is entitled to use the ordered apartment and the facilities of the accommodation within the usual scope of services provided by the Service Provider, and which are not subject to special conditions. The Guest may lodge a complaint regarding the performance of services provided by the Service Provider. The Service Provider undertakes to investigate any complaint submitted in writing or verbally at the reception within 72 hours of receipt and provide a substantive response to the Guest. The Guest must settle the consideration for the services ordered in the service contract to the Service Provider no later than in the manner and by the time specified in the contract. The Guest must promptly report any damage they incur to the Service Provider's reception and provide all necessary data available to the Service Provider to clarify the circumstances of the damage event or necessary for initiating any violation or criminal proceedings.
Liability of the Guest for Damages
The Guest is liable for all damages caused to the Service Provider or any third party by themselves, their companions, or any persons under their supervision. The Guest's liability exists even if the injured person is entitled to claim compensation directly from the Service Provider.
Rights and Obligations of the Service Provider
If the Guest fails to fulfill their obligation to pay the consideration for the ordered but not used services, the Service Provider has a lien right on the Guest's assets taken to the accommodation/apartment provided by the Service Provider to secure their claims and costs. For reasons of asset and accident protection, the entire area of the accommodation is equipped with security cameras. By using the service and occupying the accommodation, the Guest consents to being recorded. The recordings are stored by the Service Provider for 60 (sixty) days, after which they are automatically and irreversibly deleted. The Service Provider is liable for any damage suffered by the guest within the accommodation due to their or their employees' fault. The liability of the Service Provider does not extend to events outside the sphere of the Service Provider's employees and guests, caused by unavoidable reasons, or those caused by the Guest or persons under their supervision. The Service Provider reserves the right to designate places or rooms within the accommodation where the Guest may not enter. The Service Provider clearly and unmistakably marks these places or rooms. The Service Provider is not liable for damages occurring in places or rooms where the Guest or persons under their supervision are not allowed to enter.
The liability of the Service Provider exists only for damages caused by items deposited by the guest in the designated place or generally intended for this purpose in their apartment, or handed over to an employee of the Service Provider who could reasonably be considered authorized to receive them. The liability of the Service Provider for securities, cash, and other valuables exists when the Service Provider has accepted the thing for safekeeping or refused to accept it for safekeeping. The liability of the Service Provider for such deposited items is unlimited. The liability of the Service Provider for damages arises only if the Guest reports it immediately to the Service Provider's reception after the damage occurs. The liability of the Service Provider does not extend to the Guest's luggage and its contents upon arrival and departure at the accommodation, during packing and unpacking, as well as during transportation to and from the apartment.
The extent of the Service Provider's liability for damages is up to fifty times the daily room rate specified in the service contract.
Guest's Illness or Death
If the Guest falls ill during the period of using the service after occupying the accommodation, the Service Provider is aware of it, the Service Provider is obliged to offer medical assistance to the Guest, with the costs of the offered and accepted medical assistance borne by the Guest. If the doctor determines an infectious disease, the Service Provider is entitled to refuse the provision of services or terminate the service contract with immediate effect. The Guest is responsible for all costs if they leave before the expiration of the specified period. In the event of illness or death of the Guest, the Service Provider may claim compensation for the costs of medical expenses possibly advanced by the Service Provider, the consideration for services used before the death, and the damages to the Service Provider and/or their guests or assets in connection with illness or death, up to the remaining part of the contractual period. In this case, the Service Provider is not obliged to refund the amount of the consideration to the legal heir(s).
Termination of the Service Contract, Settlement between the Parties
The service contract established under this GTC between the Parties terminates or can be terminated:
Other Provisions
Complaint Handling
If the Contracting Party and/or Guest, who is considered a consumer, has any complaints regarding the service they have used, they are entitled to file a complaint with the Service Provider. The Contracting Party and/or Guest may submit their complaint in writing or verbally at the Service Provider's headquarters, at the reception of the accommodation, or by telephone. The Service Provider shall immediately investigate and, if necessary, remedy oral complaints. If the Contracting Party and/or Guest does not agree with the handling of the complaint or immediate investigation is not possible, the Service Provider shall prepare a protocol on the complaint and its position, and provide the Contracting Party and/or Guest with a copy personally, by telephone, or using other electronic communication services within 30 (thirty) days at the latest. The Service Provider shall investigate a written complaint received within 30 (thirty) days of receipt and inform the complainant of the results of the investigation, respond to the complaint in writing if it is rejected, justify its position, and inform the complainant of the available remedies. In case of rejection of the complaint, the complainant is entitled to turn to the competent conciliation body near their place of residence or domicile, or the seat of the Service Provider. The Service Provider is obliged to cooperate in the conciliation proceedings. The Contracting Party and/or Guest may also turn to the conciliation body on their own initiative.
The Special Provisions and Penalties
The Contracting Party and/or the Guest and the Service Provider may, in particular, agree in the framework of the service contract, the conclusion of a contract on the withdrawal of the insurance contract, the provision of the services in a special manner and at special times and conditions, and the payment of a penalty in case of the violation of the contract.
Notice of Changes and their Validity
The Service Provider may change these GTC with the consent of the Contracting Party and/or Guest in writing. The changes to the GTC are valid and effective on the day they are sent to the Contracting Party and/or Guest.
Dispute Resolution
Disputes between the Service Provider and the Contracting Party and/or Guest that are considered consumers and that could not be resolved by mutual agreement, may be resolved through the intervention of the Slovak Trade Inspection. The Slovak Trade Inspection is a supervisory authority for consumer protection in Slovakia. The task of the Slovak Trade Inspection is, among other things, to provide for the out-of-court settlement of consumer disputes based on a consumer's request for a consumer dispute resolution. The proposal may be submitted in a manner prescribed by the Slovak Trade Inspection or in another form enabling the provision of evidence. The proposal may also be submitted through the electronic application available on the website of the Slovak Trade Inspection. The Contracting Party and/or Guest, who is a consumer, is entitled to turn to the out-of-court settlement of consumer disputes through the ADR entity. The ADR entity is the Central European Consumer Center. The contact details of the ADR entity are as follows: ECC Slovakia, Dobrovicova 12, 811 09 Bratislava 1, e-mail: @email, web: www.esc-sr.sk, telephone: +421 (2) 52 49 49 00.
Final Provisions
The Contracting Party and/or the Guest who is a consumer, who does not succeed in resolving the dispute directly with the Service Provider, or whose attempt to resolve the dispute through the Slovak Trade Inspection was unsuccessful, may contact the designated ADR entity. The Service Provider reserves the right to change and update the GTC.
The purpose of these General Terms and Conditions (hereinafter: GTC) is to comprehensively regulate the use and conditions of the services provided by Hello Wood Resorts Limited Liability Company (hereinafter: Service Provider), including the accommodation services of the KAPOLCSI SZIKLÁK apartments (hereinafter: Accommodation/Service) and other related services provided by the Service Provider. It also governs the use of the booking system and webshop available on the Service Provider's website www.hellowoodresorts.com (hereinafter: Website).
The application of this GTC does not preclude the formation of special or individual agreements with travel agencies, travel intermediaries, travel organizers, or other persons or partners who cooperate with the Service Provider in the long term for the sale and promotion of the services provided by the Service Provider.
By ordering the services provided by the Service Provider through the website or by any other available means, a contract is established between the Service Provider and the user of the services (hereinafter: Contracting Party) for the use and provision of the services under the terms defined by this GTC. The contract is a distance contract concluded in Hungarian, not written, and its content can be retrieved and accessed subsequently from the booking system, but it is not filed by the Service Provider and does not refer to a code of conduct.
The Contracting Party, by placing an order on the website, simultaneously accepts the contractual terms defined by this GTC, agrees with all its provisions, and acknowledges it as binding.
The Service Provider explicitly draws the attention of the Contracting Party to the fact that the acceptance of the order is valid only if the Contracting Party accepts and acknowledges the provisions of this GTC as binding upon them at the latest when sending the order, by ticking the checkbox designated for this purpose in the booking system or webshop.
Upon the written request of the Contracting Party and/or Guest – sent via email or through the Service Provider's booking system available on the Website – the Service Provider will send an offer to the Guest within 36 hours of receiving the request. If the actual order is not received in writing from the Guest within 48 hours from the transmission of the offer, the Service Provider is released from the offer's binding nature.
The request for an offer sent via email or through the booking system available on the Service Provider's Website must include the name, address, and email address of the guest(s), the exact arrival and departure dates, the type of apartments selected, and the specific services requested.
The Guest must respond to the Service Provider's offer with a written order within 48 hours. If the Guest wishes to book multiple dates, a separate written order is required for each date. If the Guest submits a booking for multiple dates in one order, the Service Provider does not guarantee fulfillment of the bookings and is not liable for any disadvantages or damages resulting from such an irregular order.
The service contract is established upon the Service Provider’s written confirmation of the properly submitted order – booking – by the Guest. Accordingly, the contract between the parties is deemed to be an unwritten contract upon the written confirmation of the order – booking.
The Service Provider explicitly informs the Contracting Party and the Guest that the service can only be demanded from the Service Provider after the electronic confirmation of the booking, which also serves as the confirmation of the accommodation booking.
The Service Provider informs the Contracting Party and/or Guest that the confirmation is considered delivered when it becomes accessible to the recipient. The Service Provider bears no responsibility if the confirmation email does not reach the Contracting Party due to an incorrect email address provided or due to the recipient's mailbox being full.
An orally communicated order and/or modification of an order is only considered accepted by the Service Provider and binding if it is confirmed in writing by the Service Provider. The content of the established or modified service contract can only be clearly determined based on the written confirmation by the Service Provider.
The Service Provider is not obligated by any verbal confirmation of an order or order modification, even if the order and/or modification was submitted in writing by the Guest.
The service contract between the Service Provider and the Guest for the use of the services ordered by the Guest is established for a fixed term – corresponding to the period confirmed in writing by the Service Provider.
If the Guest decides before the expiry of the fixed term not to use the services provided by the Service Provider or does not arrive on the scheduled arrival date, and has not canceled the services ordered under the conditions specified in this GTC – regardless of whether the use of the ordered services has begun – the Guest is obligated to pay the full price of the services to the Service Provider. The Service Provider is entitled to demand full payment for the ordered services and may make the affected accommodation and services available for booking by other guests for the period not used by the Guest.
If the Guest decides before the end of the fixed term to extend the use of the services provided by the Service Provider beyond the fixed term specified in the confirmed order, this constitutes a modification of the order. The Guest must notify the Service Provider at least one day before the end of the fixed term, pay the Service Provider for the order, and upon the Service Provider’s written confirmation, a written modification of the service contract is established between the parties.
Modification of the service contract is only possible through a written mutual agreement between the Contracting Parties.
The Guest undertakes to inform the Service Provider in writing at least 48 hours before the start of the service about any cancellation, modification, or any other changes to the services ordered.
The Guest/Contracting Party can cancel the service without penalty if the cancellation is communicated in writing to the Service Provider at least 30 days before the arrival date.
For cancellations made in writing between the 29th and 14th day before the arrival date, the Service Provider charges a penalty of 50% of the service fee. For cancellations made within 13 days before the arrival date, the penalty is 100% of the service fee.
Cancellation terms for group or individual bookings are determined individually.
The Service Provider reserves the right to withdraw from fulfilling the services ordered and confirmed by the Service Provider by the 30th day before the start of the service by sending a written statement to the Guest, along with the simultaneous refund of any advance payment made by the Guest in cash or returning the advance payment to the SZÉP card in the case of an advance payment made via the SZÉP card.
Cancellation terms for group or individual bookings are determined individually.
The Service Provider reserves the right to establish different individual conditions for its specially conditioned products and services – particularly promotional offers – group travel, or events.
Late check-out is possible based on prior written agreement (via email to @email), subject to availability. The fee for late check-out until 12:00 is 20,000 HUF/room, payable in advance by bank transfer or on-site by credit card. Failure to check out by 10:30 will result in an automatic extra charge of 20,000 HUF.
Additional Services and Gift Vouchers
In addition to operating the booking system on its website, the Service Provider runs a closed online store for other services directly related to the accommodation services, which can be ordered by the Contracting Party and/or the Guest independently of the time of using the accommodation but no later than 7 (seven) days before arrival. This store also allows the purchase of so-called single-purpose gift vouchers issued and accepted by the Service Provider.
Provisions Related to Hello Wood Resorts Gift Vouchers
The Service Provider offers the purchase of Hello Wood Resorts Voucher gift vouchers (hereinafter referred to as Gift Vouchers) in various denominations through the online store available on its website. The available denominations of the Gift Vouchers are determined in advance by the Service Provider, and currently, custom value gift vouchers are not available. Gift Vouchers qualify as cash substitute payment instruments, cannot be exchanged for cash, and if redeemed for a product and/or service of lesser value, the remaining amount will be forfeited. Gift Vouchers can be purchased in the online store operated by the Service Provider and are issued electronically. The nominal value of the Gift Vouchers equals the amount indicated on the voucher. When redeeming the Gift Voucher, the corresponding nominal value is deducted from the purchase value. Gift Vouchers issued by the Service Provider can be redeemed within 8 (eight) months from the date of purchase, exclusively for booking, ordering services, or purchasing products on the Service Provider's website, including bookings for dates beyond the voucher's validity period. The Service Provider reserves the right to refuse the use of Gift Vouchers presented after this period. To redeem a Gift Voucher, the unique serial number must be entered into the "Coupon Code" field on the Service Provider's website during the order process, followed by clicking the "Redeem" button. Multiple Gift Vouchers can be used for a single booking/purchase. If the value of the redeemed Gift Vouchers exceeds the total value of the ordered services, the difference is forfeited and cannot be claimed back by the Contracting Party and/or the Guest. Each Gift Voucher can be used only once.
Mandatory Elements of the Gift Voucher:
By purchasing the Gift Voucher, the buyer or the Guest accepts the rules for issuing and using the Gift Voucher as set out in this GTC.
The Gift Voucher can be freely transferred to anyone. The holder of the voucher is considered the owner and the one who uses it, and the Service Provider does not check the legitimacy of its use. The same rules apply to purchasing products and using services as when using cash.
Provisions Related to the Online Store
The Service Provider operates a closed online store on its website for ordering additional services directly related to the accommodation service. In the online store, the Contracting Party and/or the Guest (hereinafter referred to as the Contracting Party) can order services directly related to the accommodation service without the need for registration. When ordering services available in the online store, the Contracting Party provides the Service Provider with personal data, contact details, and billing information necessary for the performance of the service and legal obligations, such as issuing an invoice. Data managed by the Service Provider: the Contracting Party's surname and first name, company name, address or registered office, phone number, email address, and booking ID. The use of the online store and the ordering of services is possible after the explicit acceptance of the GTC and the Privacy Policy. The Service Provider notifies the Contracting Party of the success of the order through a message on the website and a confirmation email sent to the provided email address. The Contracting Party can select the desired product and choose from the available payment methods in the online store. By purchasing in the online store, the Contracting Party acknowledges and accepts the provisions of the GTC and the Privacy Policy as binding. The Contracting Party is fully responsible for any potential damages arising from data entry errors, false data provision, or failure to update data in case of changes.
Range of Products and Services Available for Purchase
In the online store, the Service Provider offers the possibility to order additional services directly related to the accommodation service. Detailed descriptions are provided for each product and service available in the online store. The Service Provider ensures that the products available and services that can be ordered in the online store are of excellent quality, obtained exclusively from verified partners, and always original. The Service Provider prepares/takes pictures of the products in the online store with the utmost care, but the images are for illustration purposes, and the appearance and packaging of the products may differ from what is seen on the website. The Service Provider expressly informs the Contracting Party and the Guest that alcoholic beverages are sold and served only to persons over 18 years of age. The Service Provider may request proof of age in case of doubt. If age cannot be adequately verified, the sale or service of the product will be refused.
Order Process
Orders can be placed without prior registration, exclusively through the online store operated by the Service Provider, accessible on the Service Provider's website, and only electronically. Orders placed by phone, fax, postal or electronic mail will not be accepted by the Service Provider. The Service Provider also communicates order-related information electronically to the Contracting Party. During the order process, the Contracting Party selects the desired product(s) or service(s) in the online store, views the description, checks availability and price. After selecting the product, the Contracting Party places it in a virtual shopping cart by clicking the "Add to Cart" button. By clicking the "Cart" button, the Contracting Party can review the products in the cart, their quantity, and total cost. The Contracting Party can return to the product page by clicking the "Continue Shopping" button, update the cart with the "Update Cart" button, or delete items by clicking the "X" button next to each item. By clicking the "Proceed to Checkout" button, the Contracting Party can enter billing information, review the order, choose a payment method, apply a coupon code or promotional code, and finalize the order by clicking the "Submit Order" button. During the finalization of the order, the Service Provider provides information about the essential characteristics of the selected product(s), their total price (including VAT), any additional costs, and the shortest period for the Contracting Party to fulfill the payment obligation according to the chosen payment method. The system allows the Contracting Party to review and modify these details before submitting the order. By submitting the order, the Contracting Party acknowledges and accepts the information provided by the Service Provider. The order data, including the range and quantity of products, their value, and payment method, are reviewed and finalized by the Contracting Party before submitting the order by clicking the "Submit Order" button. The Service Provider emphasizes that by clicking the "Submit Order" button, the Contracting Party incurs a payment obligation for the ordered product(s) and service(s). The Service Provider will confirm the acceptance of the order as soon as possible, but no later than 48 hours. Upon receiving the order, the Service Provider will verify its feasibility and confirm it within 48 hours via email. The Service Provider guarantees the price for the confirmed order. If confirmation is not received within 48 hours, the Contracting Party is released from the obligation of the offer or contract. The order and confirmation are considered received when they become accessible to the recipient. The Service Provider is not liable if the confirmation does not reach the Contracting Party due to an inaccurate email address or a full email inbox. The Service Provider provides effective and accessible technical means for the Contracting Party and/or the Guest to identify and correct data entry errors before submitting the electronic order. If the ordered product is not available after ordering or cannot be sourced within the indicated period, the Service Provider reserves the right not to accept the order, and no contract is formed between the Contracting Party and the Service Provider. The Service Provider will inform the Contracting Party and refund any pre-paid amounts within 30 (thirty) days. The Service Provider reserves the right to modify the service, the range of products available in the online store, and their prices at any time. The Service Provider informs about any discounts or promotions, including their conditions and duration, in an accessible form on the website. The conditions of promotions apply to orders placed during the promotion period. Considering that the products and services available in the Service Provider's closed online store are directly related to the accommodation service provided by the Service Provider, they are fulfilled at the time of the Guest's arrival at the selected and booked apartment. The Service Provider explicitly informs the Contracting Party and the Guest that the products available in the closed online store are not delivered or shipped to any other address but are provided exclusively as an adjunct to the accommodation service at the accommodation operated by the Service Provider. Payment for products and services available in the online store can be made via bank transfer or online credit card payment through the platform provided by the Service Provider. The provisions regarding the available payment methods and their procedures are set out in this GTC. The Service Provider issues an electronic invoice for the products and services based on the order submitted and confirmed electronically and sends it via email to the Contracting Party. The prices of products and services in the online store are indicated in Hungarian forints, including VAT. The Service Provider is entitled to modify the prices of products and services unilaterally at any time.
Warranty Statutory Warranty The Service Provider provides continuous and adequate information about the products and services available and orderable in the online store, their characteristics, and the accommodation services provided by it. The products must be suitable for the purposes for which other products of the same type are usually used, they must possess the quality usual for products of the same type and which the Contracting Party may expect, and they must possess the properties specified in the description provided by the Service Provider, which is accessible in the online store. The Service Provider is liable for defective performance (statutory warranty). In case of defective performance by the Service Provider, the Contracting Party and/or the Guest may submit a complaint, and may communicate their complaint to the Service Provider through any of its contacts, in writing or personally at the reception. Under what circumstances can the Contracting Party and/or the Guest exercise their statutory warranty rights? In case of defective performance by the Service Provider, the Contracting Party and/or the Guest may assert a statutory warranty claim against the Service Provider in accordance with the rules of the Civil Code. What rights entitle the Contracting Party and/or the Guest based on their statutory warranty claim? They may choose to assert the following statutory warranty claims: They may request repair or replacement, except if the fulfillment of the chosen claim by the Guest is impossible or would result in disproportionate additional costs for the Service Provider. If repair or replacement was not requested, or could not be requested, they may demand a proportionate reduction of the consideration, or the Guest may rectify the defect at the expense of the Service Provider, or have it rectified by another, and in the final instance, withdraw from the contract. They may switch from their chosen statutory warranty right to another, but the Guest shall bear the cost of the switch, unless justified, or the Service Provider has given reason for it. Within what deadline can the Guest assert their statutory warranty claim? The Guest is obliged to notify the defect immediately after its discovery, but no later than within 2 (two) months from the discovery of the defect. Please note that beyond the two-year limitation period from the performance of the contract, the Guest may no longer assert their statutory warranty rights. In the case of used goods, this period is up to one year at most. Against whom can the Guest assert their statutory warranty claim? The Guest may assert their statutory warranty claim against the Service Provider. What other conditions must be met to assert their statutory warranty rights? Within six months from the performance, there are no other conditions for asserting statutory warranty claims beyond notifying the defect, if the Guest proves that the product or service was provided by the Service Provider. However, after the expiration of six months from the performance, the Guest must prove that the recognized defect already existed at the time of performance. Product Warranty Under what circumstances can the Guest exercise their product warranty rights? In the case of a movable thing (product), the Guest may choose to exercise their rights as defined in point 1, or assert a product warranty claim. What rights does the Guest have based on their product warranty claim? As a product warranty claim, the Guest may only request the repair or replacement of the defective product. Under what circumstances is the product considered defective? The product is considered defective if it does not meet the quality requirements in force at the time of placing on the market, or if it does not have the properties specified in the description provided by the Service Provider. Within what deadline can the Guest assert their product warranty claim? The Guest may assert their product warranty claim within two years from the date of placing on the market by the Service Provider. After this deadline, they lose this entitlement. Against whom and under what other conditions can the Guest assert their product warranty claim? They may assert their product warranty claim only against the manufacturer or distributor of the product. In the case of asserting a product warranty claim, the Guest must prove the defect of the product. Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations? The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that: they did not manufacture or market the product in the course of their business activities, or the defect was not recognizable according to the state of science and technology at the time of placing on the market, or the defect of the product arose from the application of legislation or mandatory regulatory requirements. It is sufficient for the manufacturer (distributor) to prove one reason for exemption. Please note that for the same defect, statutory warranty and product warranty claims cannot be asserted simultaneously. However, upon successful assertion of a product warranty claim, the Guest may also assert their statutory warranty claim against the manufacturer (distributor) for the replaced product or repaired part. Right of Withdrawal or Termination Entitled to the Consumer A Guest qualifying as a consumer is entitled to withdraw from the contract without justification within 14 (fourteen) days. Similarly, in the case of a contract for the provision of services, if the performance of the contract has begun, the Guest is entitled to terminate the contract without justification within 14 (fourteen) days. The Guest may exercise their right of withdrawal by making a clear statement to this effect or by completing the standard form provided for this purpose by law (attachment). The withdrawal/termination deadline (i) in the case of a contract for the provision of services, expires 14 days after the conclusion of the contract, (ii) in the case of a contract for the sale of goods, expires 14 days after the day on which the Guest or a third party other than the carrier designated by the Guest takes possession of the goods; (ii) in the case of the provision of several goods, expires 14 days after the day on which the Guest or a third party other than the carrier designated by the Guest takes possession of the last goods; (iii) in the case of a contract for the provision of a product consisting of multiple items or parts, expires 14 days after the day on which the Guest or a third party other than the carrier designated by the Guest takes possession of the last item or part. If the Guest wishes to exercise their right of withdrawal/termination, they must send their statement of withdrawal/termination to one of the contact details specified by the Service Provider in this GTC (by post, fax or electronic mail). The Guest exercises their right of withdrawal/termination within the deadline if they send their statement of withdrawal/termination before the deadline expires. Effects of withdrawal/termination If the Guest withdraws from the contract, the Service Provider shall refund without delay, but no later than within 14 days from the date of receipt of the Guest's withdrawal statement, all consideration received from the Guest. In effecting such a refund, the Service Provider shall use the same payment method used in the original transaction, unless expressly agreed otherwise by the Guest; the Guest shall not incur any additional costs due to such a refund method. If the Guest requested that the provision of services commence within the withdrawal period, in the event of withdrawal, the Guest shall reimburse the Service Provider for the amount proportionate to the services performed up to the date of termination of the contract. Similarly, the Service Provider shall refund to the Guest the part of the consideration provided by the Guest that exceeds the consideration for the services provided by the Service Provider. Given that the products available in the closed online store operated by the Service Provider can only be used in connection with the accommodation services provided by the Service Provider and are related to them, and the Service Provider does not provide their transport, the question of returning the product and its cost does not arise. The Service Provider expressly informs the Guest that they are not entitled to the right of withdrawal/termination, inter alia: (a) in the case of a contract for the provision of services, after the entire service has been performed, if the business has commenced performance with the express, prior consent of the consumer, and the consumer has been informed that they will lose their right of termination after the full performance of the service; (b) in the case of a product or service, the price or fee of which depends on fluctuations in the financial market beyond the control of the business, even during the period open to the exercise of the right of withdrawal; (c) in the case of a product not prefabricated and manufactured according to the consumer's instructions or explicit request, or in the case of a product that is clearly tailored to the consumer's personal needs; (d) in the case of perishable or rapidly deteriorating products; (e) in the case of a sealed product that cannot be returned after opening due to health or hygiene reasons; (f) in the case of a product that, by its nature, becomes inseparably mixed with other products after delivery; (g) in the case of alcoholic beverages, the actual value of which depends on market fluctuations beyond the control of the business, and the price of which was agreed by the parties at the conclusion of the purchase contract, but the performance of the contract takes place only after the thirtieth day from the conclusion; (h) in the case of a business contract where the business visits the consumer at the express request of the consumer for urgent repair or maintenance work; (i) in the case of sound or visual recordings, and digital content provided on a non-tangible medium, if the business has commenced performance with the express, prior consent of the consumer, and the consumer has simultaneously consented to their knowledge that they will lose their right of withdrawal after the commencement of performance. Considering the contract for accommodation services provided by the Service Provider - which always comes with a specified performance deadline between the parties, and the characteristics of the products and services made available by the Service Provider through the online store, which are typically perishable, or maintain their quality for a short period, and sealed products that cannot be returned after opening for health or hygiene reasons, the Contracting Party and the Guest are not entitled to the right of withdrawal/termination under the law as defined by these GTC.
Method and Conditions of Using the Service
The Guest may start and occupy the ordered services, as confirmed in writing by the Service Provider, between 15:00 and 18:00 on the day of arrival ("check-in"), and must vacate the apartment by 10:00 on the day when the specified period expires ("check-out"). If the Guest wishes to occupy the apartment he/she ordered and intends to use before the check-in time on the day of arrival, this is possible subject to a surcharge and availability. If the Guest is expected to arrive after 18:00, they must notify the Service Provider in advance. The Service Provider does not allow pets to be accommodated or brought in. The Service Provider is entitled to terminate the service contract with immediate effect or refuse to provide the service if:
Provision of Services
If, due to any temporary reason attributable to the Service Provider, they cannot provide the ordered services, they are obliged to ensure the accommodation of the Guest. In this case, the Service Provider is obliged to:
Rights and Obligations of the Guest
Under the service contract between the parties, the Guest is entitled to use the ordered apartment and the facilities of the accommodation within the usual scope of services provided by the Service Provider, and which are not subject to special conditions. The Guest may lodge a complaint regarding the performance of services provided by the Service Provider. The Service Provider undertakes to investigate any complaint submitted in writing or verbally at the reception within 72 hours of receipt and provide a substantive response to the Guest. The Guest must settle the consideration for the services ordered in the service contract to the Service Provider no later than in the manner and by the time specified in the contract. The Guest must promptly report any damage they incur to the Service Provider's reception and provide all necessary data available to the Service Provider to clarify the circumstances of the damage event or necessary for initiating any violation or criminal proceedings.
Liability of the Guest for Damages
The Guest is liable for all damages caused to the Service Provider or any third party by themselves, their companions, or any persons under their supervision. The Guest's liability exists even if the injured person is entitled to claim compensation directly from the Service Provider.
Rights and Obligations of the Service Provider
If the Guest fails to fulfill their obligation to pay the consideration for the ordered but not used services, the Service Provider has a lien right on the Guest's assets taken to the accommodation/apartment provided by the Service Provider to secure their claims and costs. For reasons of asset and accident protection, the entire area of the accommodation is equipped with security cameras. By using the service and occupying the accommodation, the Guest consents to being recorded. The recordings are stored by the Service Provider for 60 (sixty) days, after which they are automatically and irreversibly deleted. The Service Provider is liable for any damage suffered by the guest within the accommodation due to their or their employees' fault. The liability of the Service Provider does not extend to events outside the sphere of the Service Provider's employees and guests, caused by unavoidable reasons, or those caused by the Guest or persons under their supervision. The Service Provider reserves the right to designate places or rooms within the accommodation where the Guest may not enter. The Service Provider clearly and unmistakably marks these places or rooms. The Service Provider is not liable for damages occurring in places or rooms where the Guest or persons under their supervision are not allowed to enter.
The liability of the Service Provider exists only for damages caused by items deposited by the guest in the designated place or generally intended for this purpose in their apartment, or handed over to an employee of the Service Provider who could reasonably be considered authorized to receive them. The liability of the Service Provider for securities, cash, and other valuables exists when the Service Provider has accepted the thing for safekeeping or refused to accept it for safekeeping. The liability of the Service Provider for such deposited items is unlimited. The liability of the Service Provider for damages arises only if the Guest reports it immediately to the Service Provider's reception after the damage occurs. The liability of the Service Provider does not extend to the Guest's luggage and its contents upon arrival and departure at the accommodation, during packing and unpacking, as well as during transportation to and from the apartment.
The extent of the Service Provider's liability for damages is up to fifty times the daily room rate specified in the service contract.
Guest's Illness or Death
If the Guest falls ill during the period of using the service after occupying the accommodation, the Service Provider is aware of it, the Service Provider is obliged to offer medical assistance to the Guest, with the costs of the offered and accepted medical assistance borne by the Guest. If the doctor determines an infectious disease, the Service Provider is entitled to refuse the provision of services or terminate the service contract with immediate effect. The Guest is responsible for all costs if they leave before the expiration of the specified period. In the event of illness or death of the Guest, the Service Provider may claim compensation for the costs of medical expenses possibly advanced by the Service Provider, the consideration for services used before the death, and the damages to the Service Provider and/or their guests or assets in connection with illness or death, up to the remaining part of the contractual period. In this case, the Service Provider is not obliged to refund the amount of the consideration to the legal heir(s).
Termination of the Service Contract, Settlement between the Parties
The service contract established under this GTC between the Parties terminates or can be terminated:
Other Provisions
Complaint Handling
If the Contracting Party and/or Guest, who is considered a consumer, has any complaints regarding the service they have used, they are entitled to file a complaint with the Service Provider. The Contracting Party and/or Guest may submit their complaint in writing or verbally at the Service Provider's headquarters, at the reception of the accommodation, or by telephone. The Service Provider shall immediately investigate and, if necessary, remedy oral complaints. If the Contracting Party and/or Guest does not agree with the handling of the complaint or immediate investigation is not possible, the Service Provider shall prepare a protocol on the complaint and its position, and provide the Contracting Party and/or Guest with a copy personally, by telephone, or using other electronic communication services within 30 (thirty) days at the latest. The Service Provider shall investigate a written complaint received within 30 (thirty) days of receipt and inform the complainant of the results of the investigation, respond to the complaint in writing if it is rejected, justify its position, and inform the complainant of the available remedies. In case of rejection of the complaint, the complainant is entitled to turn to the competent conciliation body near their place of residence or domicile, or the seat of the Service Provider. The Service Provider is obliged to cooperate in the conciliation proceedings. The Contracting Party and/or Guest may also turn to the conciliation body on their own initiative.
The Special Provisions and Penalties
The Contracting Party and/or the Guest and the Service Provider may, in particular, agree in the framework of the service contract, the conclusion of a contract on the withdrawal of the insurance contract, the provision of the services in a special manner and at special times and conditions, and the payment of a penalty in case of the violation of the contract.
Notice of Changes and their Validity
The Service Provider may change these GTC with the consent of the Contracting Party and/or Guest in writing. The changes to the GTC are valid and effective on the day they are sent to the Contracting Party and/or Guest.
Dispute Resolution
Disputes between the Service Provider and the Contracting Party and/or Guest that are considered consumers and that could not be resolved by mutual agreement, may be resolved through the intervention of the Slovak Trade Inspection. The Slovak Trade Inspection is a supervisory authority for consumer protection in Slovakia. The task of the Slovak Trade Inspection is, among other things, to provide for the out-of-court settlement of consumer disputes based on a consumer's request for a consumer dispute resolution. The proposal may be submitted in a manner prescribed by the Slovak Trade Inspection or in another form enabling the provision of evidence. The proposal may also be submitted through the electronic application available on the website of the Slovak Trade Inspection. The Contracting Party and/or Guest, who is a consumer, is entitled to turn to the out-of-court settlement of consumer disputes through the ADR entity. The ADR entity is the Central European Consumer Center. The contact details of the ADR entity are as follows: ECC Slovakia, Dobrovicova 12, 811 09 Bratislava 1, e-mail: @email, web: www.esc-sr.sk, telephone: +421 (2) 52 49 49 00.
Final Provisions
The Contracting Party and/or the Guest who is a consumer, who does not succeed in resolving the dispute directly with the Service Provider, or whose attempt to resolve the dispute through the Slovak Trade Inspection was unsuccessful, may contact the designated ADR entity. The Service Provider reserves the right to change and update the GTC.
Data Management Declaration
Based on Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), we provide the following information:
The principles of data management of www.kapolcsisziklak.hu and www.hellowoodresorts.com are presented below, along with the expectations they set for themselves as data controllers and adhere to. Their data management principles are in accordance with the applicable data protection regulations, particularly:
Definitions
2.0. Data subject: any identified or identifiable natural person based on personal data;
2.1. Personal data: data related to the data subject – especially the name, identifier, or one or more characteristics specific to the physical, physiological, mental, economic, cultural, or social identity of the data subject – and any conclusion that can be drawn from the data regarding the data subject. Personal data retains this quality during data processing as long as its connection with the data subject can be restored;
2.2. Consent: the voluntary and definite expression of the will of the data subject, based on adequate information, indicating their unmistakable agreement to the processing of their personal data, either in total or for specific operations;
2.3. Objection: a declaration by the data subject objecting to the processing of their personal data and requesting the termination of the processing or the deletion of the processed data;
2.4. Data controller: a natural or legal person, or an organization without legal personality, who determines the purposes of data processing, makes decisions regarding the data processing (including the means used) and executes them, or has them executed by a data processor commissioned by them;
2.5. Data processing: any operation or set of operations performed on data, regardless of the method used, including collection, recording, organization, storage, alteration, use, transmission, disclosure, coordination or combination, blocking, deletion, and destruction of data, as well as preventing further use of data. Data processing also includes taking photographs, sound recordings, or video recordings, and recording physical characteristics suitable for identifying a person;
2.6. Data transmission: making data available to a specified third party;
2.7. Disclosure: making data accessible to anyone;
2.8. Data deletion: making data unrecognizable in a way that restoration is no longer possible;
2.9. Data blocking: making data inaccessible, unrecognizable, unrecoverable, or unusable permanently or for a specified period;
2.10. Data destruction: complete physical destruction of data or the data medium;
2.11. Data processing: performing technical tasks related to data processing operations, regardless of the method and means used for execution, and the location of the application;
2.12. Data processor: a natural or legal person, or an organization without legal personality, who processes data based on a contract – including a contract concluded under legal provisions;
2.13. Third party: a natural or legal person, or an organization without legal personality, who is not the same as the data subject, the data controller, or the data processor;
2.14. Third country: any state that is not an EEA state.
Methods of Data Collection
Use of Collected Data
Cookies and IP Address
Data Management Security
Access to Data
Rights of the Data Subject
Under GDPR, you have the right to:
Protection
Modification of the Privacy Statement
Remedies and Complaints can be addressed to the National Authority for Data Protection and Freedom of Information: Name: National Authority for Data Protection and Freedom of Information Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c Mailing Address: 1530 Budapest, Pf.: 5. Phone: +36 1 391-1400 Website: NAIH Email: @email
Data Management Declaration
Based on Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), we provide the following information:
The principles of data management of www.kapolcsisziklak.hu and www.hellowoodresorts.com are presented below, along with the expectations they set for themselves as data controllers and adhere to. Their data management principles are in accordance with the applicable data protection regulations, particularly:
Definitions
2.0. Data subject: any identified or identifiable natural person based on personal data;
2.1. Personal data: data related to the data subject – especially the name, identifier, or one or more characteristics specific to the physical, physiological, mental, economic, cultural, or social identity of the data subject – and any conclusion that can be drawn from the data regarding the data subject. Personal data retains this quality during data processing as long as its connection with the data subject can be restored;
2.2. Consent: the voluntary and definite expression of the will of the data subject, based on adequate information, indicating their unmistakable agreement to the processing of their personal data, either in total or for specific operations;
2.3. Objection: a declaration by the data subject objecting to the processing of their personal data and requesting the termination of the processing or the deletion of the processed data;
2.4. Data controller: a natural or legal person, or an organization without legal personality, who determines the purposes of data processing, makes decisions regarding the data processing (including the means used) and executes them, or has them executed by a data processor commissioned by them;
2.5. Data processing: any operation or set of operations performed on data, regardless of the method used, including collection, recording, organization, storage, alteration, use, transmission, disclosure, coordination or combination, blocking, deletion, and destruction of data, as well as preventing further use of data. Data processing also includes taking photographs, sound recordings, or video recordings, and recording physical characteristics suitable for identifying a person;
2.6. Data transmission: making data available to a specified third party;
2.7. Disclosure: making data accessible to anyone;
2.8. Data deletion: making data unrecognizable in a way that restoration is no longer possible;
2.9. Data blocking: making data inaccessible, unrecognizable, unrecoverable, or unusable permanently or for a specified period;
2.10. Data destruction: complete physical destruction of data or the data medium;
2.11. Data processing: performing technical tasks related to data processing operations, regardless of the method and means used for execution, and the location of the application;
2.12. Data processor: a natural or legal person, or an organization without legal personality, who processes data based on a contract – including a contract concluded under legal provisions;
2.13. Third party: a natural or legal person, or an organization without legal personality, who is not the same as the data subject, the data controller, or the data processor;
2.14. Third country: any state that is not an EEA state.
Methods of Data Collection
Use of Collected Data
Cookies and IP Address
Data Management Security
Access to Data
Rights of the Data Subject
Under GDPR, you have the right to:
Protection
Modification of the Privacy Statement
Remedies and Complaints can be addressed to the National Authority for Data Protection and Freedom of Information: Name: National Authority for Data Protection and Freedom of Information Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c Mailing Address: 1530 Budapest, Pf.: 5. Phone: +36 1 391-1400 Website: NAIH Email: @email